Capture More Revenue from Every Digital Sale
Stop soft declines from eating into your revenue with smart, instant retries that get more transactions approved.
We convert declines into completed sales
Designed for digital goods, SaaS and online media
Smartmend is purpose-built for merchants that sell digital downloads, online media, software tools, premium features and other instantly delivered virtual products. Our recovery engine helps them win back revenue from failed transactions.
Instant recovery, with nothing required from the customer
When a payment fails, Smartmend automatically runs a compliant retry in real time. We never contact the customer, and the shopper doesn’t have to do a thing.
We win back failed payments
Smartmend doesn’t manage subscriptions or recurring billing; we only help complete one-time payments that failed. Every recovery is a single, one-off retry that completes only if it’s approved.
No friction for your customers
The process is invisible to customers, whose checkout stays exactly the same. If the retry succeeds, they get instant access to the digital product they ordered. If it doesn’t, no further attempts are made.
Payment Recovery Made Simple
An easy, fully automated process that converts failed transactions into successful sales.
Checkout started
A customer begins a payment on the merchant’s checkout.
Payment declined
If the card issuer declines the transaction, Smartmend is notified immediately.
Smart, compliant retry
We retry the failed transaction right away, guided by the decline reason and the best timing.
Payment approved
When the retry succeeds, the order completes straight away with no input from the customer.
Sale delivered to the merchant
The order is fulfilled with no charges beyond the approved retry. It’s a single, one-time payment.
Got a question about a charge? Our global support team can help.
If you don’t recognize a payment, or have a question about a digital purchase from one of our merchants, our global support team is on hand to help. We’re available Monday to Friday, 09:00 AM to 06:00 PM EST.
Cancel an order
For orders processed by a merchant connected to Smartmend.
Get support
For questions, refunds or charge enquiries.
Report an issue
For access problems, duplicate charges or payments you don’t recognize.
Made for high-performing digital merchants
Digital Goods
E-books, online publications, online courses, downloadable content and digital files.
SaaS
Software apps, productivity tools, cloud services, premium upgrades and feature unlocks.
Online Media
Video and music streaming, creator platforms, digital content libraries and pay-per-view access.
Things Worth Knowing
Ready to win back failed transactions?
Join the thousands of merchants already recovering over 30% of declined payments with our AI-driven platform, and keep revenue that failed payments would otherwise cost you.
